Support Center

FAQ

Last Updated: Apr 18, 2018 10:26AM EDT

How do I get more Heroes?

You can acquire more Heroes for your team in multiple ways. The first is to purchase a Magic Chest from the store, which will include a Hero Crystal that can be opened to gain a new Hero. You can also purchase Hero Shards from the Marketplace and Secret Shop; once you have 100 shards for a specific Hero you can redeem them to unlock that Hero. Several World Boss levels also drop shards for specific heroes, and you can unlock the hero by completing the level until you collect enough shards. Heroes can also be rewarded after completing certain levels for the first time, and are rare random rewards.

 

How many Heroes can I have in my team?

Teams can contain up to 5 Heroes and 1 pet. There is often a sixth Hero slot available, which may be (automatically) filled by a regional guide, a second commander from the player's roster, or filled by a friend of the player's choice.

 

I’m having issues connecting to the servers, what do I do?

If you’re seeing issues connecting to the servers you’ll want to try disabling and re-enabling your wi-fi to reconnect. If you continue seeing issues, you may want to restart your device.

 

What are the minimum device specifications to play?

iOS: iPhone 5s (or higher), iPad Air (or higher)

 
Android: Galaxy S5 (or higher), Galaxy Tab 4 (or higher), or equivalent

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